Observe the work before moving the boxes

A team structure should help people make and act on product decisions. Start by examining where work gets delayed, where ownership is unclear and where handoffs lose context. A new reporting line may not solve a problem caused by unclear goals or inaccessible information.

Clarify boundaries

Agree the outcome each team supports and the decisions it can make. Identify the dependencies that need coordination and the situations that require escalation. A boundary should create useful autonomy while preserving the relationships necessary to deliver a complete customer experience.

Review the effect

After a change, look for clearer ownership, better coordination and less repeated negotiation. Ask teams which decisions have become easier and which remain blocked. Use that feedback to improve the arrangement rather than assuming an organisational announcement completes the work.

Bring it into your practice

Choose one decision your team is making now. Use the questions in this article to clarify the problem, evidence and next step.