The people behind March’s conversation
Our March 2026 Product Conversations webinar brought together Jenny Wanger and Ben Lauzier. This feature introduces the backgrounds behind their invitations and the complementary perspectives we wanted to bring to Pinnacle’s audience.
We selected this line-up to connect how product teams operate with how marketplaces grow. Jenny’s perspective addressed the working practices behind effective teams; Ben’s addressed the platform dynamics and measures that make growth meaningful.
Jenny Wanger
Product operations expert and coach
The experience behind the invitation
Jenny Wanger helps product leaders improve the way their teams work and make those improvements last. Her experience includes leading consumer product work at SpotHero and developer experience at Arity. Her product operations teaching connects team organisation, collaboration and everyday practices with stronger business outcomes.
Why we invited Jenny
We invited Jenny to bring an operational perspective to product effectiveness. Her expertise was relevant to our audience’s questions about reducing friction between teams, improving access to useful information and creating ways of working that support decisions as an organisation grows.
Which recurring obstacle in your team’s work could better product operations help remove?
Ben Lauzier
Marketplace growth expert
The experience behind the invitation
Ben Lauzier brings product and growth experience from Thumbtack and Lyft. At Thumbtack he served as VP of Product and Growth; at Lyft his work focused on the supply side of the marketplace. His teaching explores how platforms can develop growth strategies and measure marketplace health as they scale.
Why we invited Ben
We invited Ben to connect growth ambitions with the realities of a marketplace. His experience was relevant to practitioners balancing supply and demand, identifying constraints on transactions and choosing measures that reveal whether a platform is becoming more useful for its participants.
What would show that your marketplace is healthier, beyond attracting more people to the platform?
The line-up connected team effectiveness with marketplace performance. We invited both speakers to help our audience consider the organisational and product conditions needed for sustainable growth.